Terms and Conditions

Please read these terms and conditions as the placing of an order is held to be acceptance of them. 


"Customer" means the legal person or their agent accepted as a credit account holder by TBS Coffee Ltd. "TBS" shall mean TBS Coffee Ltd. "Goods" means any goods that TBS supply to the customer subject to these terms and conditions. 

"Conditions" means the terms and conditions contained herein. An 'Order' means an order given orally or in writing using one of the following - telephone, letter, email or website - by an authorised representative of the customer. Without evidence to the contrary TBS shall be entitled to assume that the person giving the order is an authorised representative of the customer. Any price list, catalogue or quotation issued by TBS does not constitute an offer by TBS. 


Customers may pay for goods at point of placing their order - this will attract an early settlement discount.

Customers with an annual account spend of £1,800 qualify for a credit account with TBS (subject to credit status checks). Payment is by Direct Debit only and this will be taken in accordance with the credit terms detailed below.

Payment is due 28 days from invoice date unless otherwise agreed in writing by a Director of TBS. TBS reserve the right to levy a surcharge of 5% per month of invoice value (calculated on a pro rata basis where applicable) for late payment. TBS reserve the right to suspend delivery of subsequent goods and/or cancel allowance of credit in the event of any payment not being made when it falls due. 


Title in any goods supplied shall remain invested in TBS until unconditional payment in full is received and cleared through the TBS bank account.


Risk and liability in any goods supplied shall pass to the customer on delivery. The customer shall keep the goods in good condition and comprehensively insured against normal perils and commercial risk.


Notification of non-arrival of any delivery should be received by TBS in writing from the customer within 4 days of invoice date.


The customer shall inspect the goods immediately upon delivery and sign a delivery note marking any shortage, damage or incorrect product thereon. A clear signature must be given on the delivery note. The delivery note should also be dated when signed. Any signature endorsed "unchecked" or "unexamined" shall not be accepted and shall be treated as a clear signature as it is the customers responsibility to check the goods on receipt. Claims for shortages, damages and/or incorrect product should be received by TBS in writing from the customer withiin 3 working days (please see our returns policy for more details).


After an order has been accepted in good faith by TBS it can only be cancelled by using the returns form. The customer shall be liable for shipping charges to return the goods (please see our returns policy for more details).


All prices are subject to change without prior notification; however, where possible we aim to give advance notice where reasonably practical. All products will be invoiced at the price ruling on the day of despatch unless otherwise agreed in writing by a Director of TBS.


The supply of goods by TBS to any customer shall not confer any rights upon the customer to use any Trademarks of the goods supplied without having received prior written consent from a Director of TBS.


These conditions shall be construed under the law of Scotland, and the rights of the customer and of TBS shall be regulated by the law of Scotland. Both the customers and TBS submit to the exclusive jurisdiction of the Scottish courts.